Returns & Exchanges
At Skin Cupid, we want you to be completely satisfied with your K-Beauty and J-Beauty discoveries. If a product isn't the right fit for your skin, you can return unopened and unused items in their original packaging within 14 days of delivery.
Check Eligibility
Ensure your items are unused, unopened, and have the original security seals intact to qualify for a full refund.
Contact Our Team
Email our customer support at hello@skincupid.co.uk with your order number and the reason for the return to receive your authorization code.
Package Your Items
Securely pack the products in their original shipping box to prevent damage during transit and include your return authorization note inside.
Ship and Track
Send your parcel using a tracked shipping service to our UK warehouse and keep your proof of postage until your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing